Our blog shines light on community management and all things social.
ICUC has achieved Sprinklr’s Implementation Consultant Certification for Sprinklr’s Unified-CXM platform. With more than 20 years of experience supporting enterprise brands with social media and community
Online community management is becoming a new hub for sales and customer service interactions. Everyone is turning to online communities for answers, questions, and more.
Working with a new vendor is an exciting time, especially when bringing on a social media management partner. You are starting to work with someone
If your brand’s community and social media management happens from 9 to 5 in a 24/7 world, it’s time to rethink your priorities. That’s like
As summer heats up, vacation time is a hot idea, but how do you take time off when social media never sleeps? Scour the interwebs
When hiring a community management service company, don’t you think they should have a great community themselves? We think so. That’s why ICUC works hard
As I write this, May’s big holiday weekend looms. With it, tourist season kicks off and masses of visitors will descend on my city, Vancouver,
On March 13, an estimated 2.6 billion people were horrified by being denied customer service engagement with brands for a full 24 hours, when the
Warning: Who’s attending your social media moderation may drastically affect the financial health of your practice. Your communications department, public relations team, and marketing pros
For brands, the trouble is that Facebook holds all the cards. The social network chooses the game and we play by their rules. The latest
We take the most important developments in social media and online community spaces and turn them into an easy-to-read newsletter delivered to your inbox.
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